Privacy Policy
At Restor, we are committed to protecting your personal and medical information in line with applicable data protection principles and international best practices.
This policy explains how we collect, use, and safeguard your data when you visit our clinic, use our website, or connect with us digitally.
Information We Collect
We may collect and process the following information:
- Personal details (name, phone number, email address)
- Medical and dental history relevant to your care
- Clinical records, X-rays, photographs, and treatment notes
- Appointment, billing, and payment information
- Information submitted via website forms, WhatsApp, or social media
How Your Information Is Used
Your data is used strictly for:
- Providing safe and personalised dental treatment
- Diagnosis, treatment planning, and follow-ups
- Appointment confirmations, reminders, and support communication
- Maintaining accurate medical records
- Processing payments and administrative functions
We do not use your data for unsolicited marketing without your consent.
Digital Communication (Website & WhatsApp)
When you contact us via online forms, WhatsApp, or social platforms:
- Your information is used only to respond to your query or manage your appointment
- We recommend avoiding sharing sensitive medical details over unsecured platforms
- Messages may be stored securely for record-keeping and service quality
Data Protection & Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure storage of digital and physical records
- Restricted access to authorised personnel only
- Confidential handling of all patient information
Sharing of Information
Your information may be shared only when necessary, including:
- With dental laboratories or specialists involved in your care
- When required by law or regulatory authorities
- With payment processors or insurance providers (if applicable)
We never sell or rent your personal data.
Data Retention
We retain patient records only for as long as necessary to meet clinical, legal, and regulatory requirements.
Your Rights
You have the right to:
- Access your personal and medical records
- Request correction of inaccurate information
- Withdraw consent for non-essential communications
- Request deletion of data where legally permissible
Cookies & Website Use
Our website may use basic cookies to improve performance and user experience. These do not collect sensitive personal or medical information.
Updates to This Policy
This policy may be updated periodically to reflect changes in legal or operational requirements.
Contact Us
For any questions or requests regarding your data, please contact our team. We are committed to handling your information with care, respect, and complete confidentiality.